Ok I know there has been a lot of focus on safe buying as there should be

There are also afew things that I think are just basic etiquette from customers to artists.

1. If you ask for a quote and choose not to go through with it for what ever reason, please let the artist know, its just polite to send a quick email saying “sorry can’t buy at the moment or sorry can’t afford that right now maybe in a few months etc”

We won’t be offended by that we honestly will appreciate it, we do have other customer asking and wanting babies so to be able to slot them into openings we appreciate to know if it’s a definitive yes or no and yes we may get the hint after a week but by then we may have lost other customers because we were waiting to hear back from you.

2. If you are having a custom baby made make requests of when you want to see update photos, some people like to see them at every step, others like to see them half way through, just before rooting and other customer don’t want to see it until its finished. We aren’t mind readers so request what you need and want to see and we will do our best to comply with your needs.

3. By all means ask questions and expect answers when you are having a custom baby made.
If we do not answer your question specifically enough to your liking feel free to ask it again.
As long as communication is free flowing between the artist and yourself please don’t rush them to finish your baby, they have given you an estimate and up date photos and are keeping you in the loop, the last thing anyone wants is a rushed baby as it may not be up to standard and then no one will be happy with the finished product. Reborns are works of art and it take time to make them



4. Once your baby arrives to you please let us know it arrived safely! You don’t have to write a gushing review if you don’t want to, it can be a simple “baby arrived safely thank you” email, it will put our minds at ease (yes we worry about them)

5. If by chance your baby arrives and is not what you expect or is damaged, PLEASE CONTACT US.
Please at least start out being polite, and give the artist a chance to rectify the situation before you start tearing into us. We are people behind computer screens and we have feelings! (Unfortunately there are some unscrupulous people out there but I like to think the majority of us would fix the issue if we are given the chance to)

If you start out on the attack it’s likely the defences will go up and you will not get the result you are after. Remember the old saying “you catch more flies with honey” … I am not saying you shouldn’t ask for things to be fixed. If there is a problem you should stand up for your rights you just need to go about it the right way and if that way doesn’t get you results then you can pull up your selves and leave feedback on forums, ebay and where ever else you feel is appropriate, and take what ever action you feel is appropriate.


These are just my opinions so if you feel like debating them do so I won’t be offended

Hugs gayle

Very well put Gayle. Thank you for writing these up too

Kylie xx

Yes Gayle I think a lot of time people forget about the artist. Sometimes there are customers from hell as well. Thanks for writing this up
Karen